How to write a customer Service Resume
A successful customer service resume or CV (Curriculum Vitae) will require you to highlight your relevant knowledge and experience. A well-written CV or resume and a strong cover letter, along with a professional LinkedIn profile, can make a a big difference in getting an interview. At Dubbo Resume, we specialize in providing resume and CV writing services, cover letter writing and LinkedIn profile optimization to help you stand out from the competition. In this article, we will go over how to describe the quality of service you provide on your resume or CV, highlight your customer service abilities on a resume or CV and offer suggestions on how to convey customer service skills.
How to describe customer service on a resume or CV:
When describing your customer-service experience, emphasize specific roles and tasks. Make use of action verbs, like "assisted," "resolved," or "responded," to describe your job. Include any pertinent indicators, such as customer satisfaction rates, to demonstrate the impact you have made.
How can you demonstrate customer service capabilities in a resume or CV:
In addition to describing your experience, it’s also important to mention specific abilities that are applicable to customer service, such as communication and problem-solving abilities. Include any relevant certifications or training like a customer service course or a certificate from a specific customer support software.
What do I write about about customer services skills?
When you write about your customer service skills, focus on the most important and relevant skills for the job you’re applying for. For example, if the job involves a lot of phone contact, make sure you highlight your skills and experience in telephone customer service.
What do I do to write my personal experience as a customer:
If you are writing about your customers service experience, use specific examples and quantify your accomplishments. For instance, instead using the phrase "Helped customers with their concerns," say "Assisted an average daily 50 customers by answering their queries, which resulted in a 95% satisfaction rate."
By following these tips, you can create a customer service resume your CV and cover letters, and LinkedIn profile which showcases your relevant experience and skills which make you a desirable candidate for customer service jobs. Make sure it is important to edit and proofread your resume or letters of cover before making it available for submission. Also, consider seeking professional help from Dubbo Resume if you need assistance.
